Return & Exchange Policy

Hi there!

On this page you'll find the policies and procedures for returns, refunds, replacements, cancelations and order changes.

We know that if you're contacting us for any of the reasons below, there's a problem. We'll work hard to make it right for you.

To help you as quickly as possible, please send us the information requested in the relevant section below.

Change or Cancel Your Order

This refers to canceling or changing anything about your order, such as its contents or shipping address.

We can cancel or update your order as long as you contact us before it begins the shipping process. Depending on the time of day, the shipping process may begin in as little as a few minutes after completing your order.

If you contact us soon enough, we'll be happy to try to make any necessary changes or cancelations. If the shipping process has already started, then the Return Policy will activate, but we'll still see what we can do.

If we're not notified about an incorrect address before the shipping process starts, the order will be shipped to the original address provided. We will not provide refunds if a customer submits the wrong information.

If a shipping carrier returns a package due to an undeliverable address or delivery refusal, there will be a restocking fee applied to any refund. If you'd like us to re-ship your order to the correct address, please contact us to take care of it.

To begin this process, please contact us with subject line "Please Cancel/Change My Order Before It Ships" and include your order number.


We'll replace any damaged or defective item quickly, happily and completely free of charge.

If your item arrives damaged or defective, please contact us immediately. Please put "Replacement Needed" in your subject line, include your order number, and attach a picture or video that shows the problem.

Exchange Your Item For A Different One

If you’re not thrilled with your item, please contact us within 30 days with the subject line "Exchange My Item" and include your order number. We'll follow up with instructions. Customers are responsible for any return shipping costs.  

Return Your Item For a Refund

If you'd like to return your item for a refund, please contact us within 30 days for instructions. Please put "Return Request" in the subject line, include your order number and ask for return instructions.

Customers are responsible for any costs associated with returning the items. Items must be put in the mail within 14 days of authorization. After that, the return authorization will expire.

Please, DO NOT RETURN any item without our confirmation. Always request the address from customer service first. Note that return packages sent to the wrong address are unable to be verified or refunded.

Restocking Fee

For returned orders $45 and below, the restocking fee is $4.95. For orders over $45, it is $7.95.

Still have questions? Please contact us anytime!